We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ameiii the shoe came all right, great quality just like in the photo will buy more often for sure
Shoes just class!!!! единственний negative heel has 10 cm and not 3-5 as you have shown
The order was issued 02.06 20.06 received it just мегга quickly!!! the quality is excellent for this price worried only for ribbon the shoes are resistant to size 38 foot 25 ordered 7 ideally suited. I advise everyone.
Lovely shoes, loved soft and no Smell
Shoes came pretty quickly ordered 6.5 came 38 size I have-, a little bolshevat in the heel, but does not interfere with walking, comfortable, beautiful.
Beautiful shoes, very pleased and comfortable shoes. thank you very much.
Well made shoes. size matched. Thank you for fast shipment!!!
Everything is fine! came quickly just two weeks)) is very comfortable and soft! thank you
The shoes-lovely!!! bolshemeryat... I will perezakazyvat!
Could not decide you have to book this store shoes t. k. there were no reviews. in the end shoes came quickly but got lost on our mail. about three weeks delivery and I am very happy. I recommend to order. dealer sociable
little brighter but awsome heels everything is same. I recommend. tracking till it got delivered.
Color slightly lighter than the photo 38 size 37,5 more. a little small I hope spread. taken for 29 days (although it was stated 14-23 days)
wow these shoes are just gorgeous. so comfortable and look so good on too. Thank you very much. couldn't be happier with these shoes.
Pleased with the shoes, considering the price. 38 took 39 approached. very fast delivery.
too large, i ordered 35, but received 36. the shoes are great, but too large