1.Measure the length of your foot, Heel to Toe, very important
2. Choose to match US size based on the foot length. e.g. If your foot length is 25cm, choose size 9
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Everything fits perfectly. thank you very much for the gift. the size is just
Precious boots; good design. quality excellent and well finished. comfortable. Shipping fast. recommended store.
Thanks for the fast delivery. boots liked very much. bright, beautiful. I stop 25 cm, I ordered 10 and 9,5 can be ordered. I thought that will be sent without fur, but came with a heater, leave in the fall. thank you for the foot protection, it is present. I received in the mail, packed in pupyrku. do not wrinkle. good luck in trading and 5 +++ store for communication.
Just do not see that they are with fur inside, Great ботильончики, creative comfortable, have the smell of new leather shoes size took 8,5 to 38 Russian butt, нолицин i think they podrastyanutsya leather usual good stretches. a everything is fine, as in the picture. zakazom happy ordered 31.03 came 05.05.2017. the store put a gift-socks!
Funny. fast delivery ordered size 36-6.
I liked the shoes. est slight smell, but it is not critical. naschet skin do not know, do not understand this is. the back clasp, light, comfortable. Thank store for efficiency and for the goods!)
Leather boots, warm in the southern winter super, all according to the description of the store, all quality, looks original, thank you for the gift Sledkov, pink, there is no smell, I recommend
Excellent shoes!! as it turned out with insulation!! and the zipper in the back .... when I bought did not notice. was a pleasant surprise!! on my 39 looks very nice and neat!! put socks in a gift)) thank you!
Shoes are wonderful. inside soft insulation. the boots, odorless comfortable, warm. I really liked. the Russian 38 pp 9 came perfect! but better to use a dimensional grid. for sledochki, that put the store, special thanks.
Excellent shoes, very light!!! the store put more gift Sledkov! all super!!!
The shoes are good. took 39 size. another half a size could be added but considering that the skin is soft, it is possible to wear. on the leg will fall. Shipping imputed.
verry beautiful good product verry happy store ik recamand
The shoes cool. posting was 20 days from the date of order, track number to track up to the end. size approached 7,5 took 38. all gud. I recommend store.
Detailed review later. it's all fast. the store put in a gift podsledniki thank you for the concern!
Boots, just super! delivery to St. Petersburg took 20 days. dimension Corresponds to the table is 24,5 cm 37 th Russian size. very comfortable, made carefully. thank you store, I recommend.