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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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A good bag, everything corresponds to the oisania
Thanks for the wallet. Greetings
It's okay. Delivery to Tikhoretsk is long, two months, I think it's all because of the sale, and otherwise everything really liked. A little there is a smell, I think to fade quickly. The store put the bracelet red on the thread as a gift, thank you, it was nice. Recommend seller and shop
Purchase satisfied. The store is well done. Thank you. I advise you to purchase.
Just super! Very good product quality! I think that the store is the same if they sell such goods. Thank you very much! This applies equally to both wallet and bags.
Packed perfectly came all the whole quality at the store's height I recommend everything super
Delivery five weeks to the Tyumen region. Good packaging, cloth cover, good neat seams, here's the skin .... glue strokes, folds, scratches, punctures, in general spoils all the pros. I think the price is too big. Ordered different from different stores and different price (other more, better and cheaper by a third)
I had already ordered another product of this brand before and I liked the materials very much. This occasion was no exception: it is seen to be a solid, robust and well-worked piece. The wallet is light and a large phone can come in, in my case I have a S9 Plus. One negative thing could be that the space for credit cards is a little small, but they still come in. About the size I find it accurate although it can give a little difficulty putting it in my pocket back of the pants.
Came to Minsk, a little more than a month, order 13.11, came 16.12 (delay on our border) The purse is beautiful, such as in the photo, not crumpled, has a weak smell of the skin. Packed well, in a beautiful white bag, the goods are satisfied. Thank you separately to the store that poshol to the meeting and indicated the cost of the Tavar significantly lower. Belarusians will understand
I really liked it. Everything is done neatly. And smells like skin
Great wallet! I liked the quality, comfortable, roomy
The clutch bag is very beautiful. Delivery less than a month, track tracked all the time. Ordered 12.11.2019, sent 13.11.2019, at the Post Office was 07.12.2019. Fully corresponds to the description. The quality is excellent. I recommend both the product and the store!
All super) Thanks
Wallet is good, thanks to the store
Cool