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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Thank you so much for the product everything is a okay .. definitely I will order again next time
Awesome shoes! very comfortable. na your size 44 took 11 Chinese. sit perfectly on the leg! came to Moscow in 16 days. I recommend store, thank you!
package well received I am happy. keep it up, good material.
Goods received, the quality is good, delivery fast, no smell, a little mistake with the size, ordered 11 on your 43, but it is likely to 44 will be fine.
Super. I liked. 11 took on a 44. come.
Goods was about 12 days satisfied with her husband approached everything is fine!
The item did not arrive but the store returned the money in full
Boots are good on its 43 took 9.5 sat like a glove 25.03 ordered 15.05 came quickly store good!
All come. thank you. the quality is excellent. I recommend. there was no smell outside.
Good crosses stylish, very good store, delivery 2nedeli, in general everything is OK
Everything fits perfectly, my size 43 ordered 10 of the table came just 44!
Very terrific
Shoe size buy what shoes size mistaken 270mm in us 10 size but world four ^ ^ product very fast shipping. others should you back to four ^ ^
For the month came in the Kemerovo region. look great. 42 size ordered her husband 8,5-went perfectly. Well, about the genuine leather doubt. as well as excellent shoes for spring and autumn. udobnye. smotryatsya cool thank you store, I recommend. the seller put in a gift sport socks thank you)
To look cool. 45 size is still better to take 11.5. the eleventh can be back to back, took 11 single shoes norms the second in the rise a little too tight, but I think the spreads.
Charm dress loafers. perfect for dress sportwear.