SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Shipping, 11 days from China despite the fact that I ordered delivery from Russia, backpack cool.
Very large size will get two or three 17ти inch laptop in one compartment
Fast shipping. Quality product. Recommended store.
Good backpack! received the parcel in the first day holiday), the store girl, pleasant in communication, gave a bonus code on the next purchase)) I'm satisfied, not in vain believe good reviews) was sending about 15 days (from China) packed in branded bags, threads do not stick, no odor. quite roomy. the material inside well keeps the temperature (2 hours dragged by heat draft beer, brought home-cold) the rain did not check, but Judging by the material should vyderzhat. in real life looks much better than in the photo. definitely will recommend to friends and relatives.
Backpack super roomy and with fast delivery
Good backpack, came quickly. Shipping sdek, by courier to the apartment. I recommend!
Goods are good from the inside and outside put 5
Never seen anything so fast delivery in record time
Total 9 days of waiting. Finally I have received it in good condition of package then I unpacked it is very high quality of manufacturing product. I am very satisfy to carry this on my back.
I am very satisfied with this product .good quality and especially the USB port .
Friend saw me a backpack and засвербило))) in the end took 3 pieces. the quality is really amazing. all perfectly sewn. impressive size (model 17 "although the 15" is not much less) a lot of variety of pockets and compartments. zippers are made qualitatively, spend on all 100%. soft to the back pad is very convenient, though hot in it. in general, I and my mates are very satisfied and recommend this product to order.
Great backpack. took 15 large дюйэмов, the capacity for the city. too small for hiking. but not for hiking he bought! good quality pleased with the number of pockets and compartments. not much but попрятать all sorts of stuff there.
Quality backpack, roomy, I took size 17 for my height 2 meter most to Azov came to Moscow for 3 days was surprised speed of mail Russia thank you store
Very good the product, all time from aliexpress, was the fastest purchase the arrive, 1 month and 10 days approximately.
Great!!! roomy. got what I wanted. plus a gift for "mouse" tomorrow going to St. Petersburg for 5 days delivered in time for the trip. Let's see how it will be convenient to operate.
Quality backpack happy, roomy, waterproof external usb charging is present. delivery 11 days. I recommend store.
the transaction was smooth .. the store is good and prompt I. delivery
Awsome... very fast shipping to Brasil... less then 15 days. Backpack very nice, great size... I'm happy with the purchase.
Will not be original. backpack liked me. sewn quality. huge. for четвероклассника big, but more no less. next year will be just right, and it will last, judging by the quality of materials is one year. delivery fast, brought home by courier. in gift put corporate mouse mat.
Very high quality and nice and big backpack recommend 17 size
I am an xs here wrote that no more than a week there if you order from Russia, but in terms of dispatch/delivery and tracking goods are not sent from Russia, passed more than two weeks was needed urgently, other products with the sending of Russia came for 5 days and then had to pull the nerves, backpack very much, although the quality of workmanship straps pumped up, for the city is not big and not small comfortable and designed compartment for documents and small things, satisfied with the delivery, but in general recommend.
Quality at an altitude, all is well stitched. was not a great smell textiles but on the second day weathered. delivery fast! took 17 "For everyday use bolshevat (it was necessary to take a 15"), but for small on business trips most!
Ordered size 15 "very roomy. the quality is good, very Liked a lot of pockets and compartments, zipper with a great view. the first impression is excellent, Let's see how to use will
Great backpack. material super. plotnyy. average occupancy. pohozhe is designed for gadgets. not for things
Though the delivery from Russia, posting was almost a month courier to the house.
Goods received, everything fits the description. the quality is excellent! very happy with the purchase, I recommend store.
Cool backpack the quality at a high level, and i revised and перещупал they are not small. I want to tell those who take for 17 laptop look at the photo 17 laptop drowned in it, so think for 18 and above it. the laptop is located along with charging in one compartment. other compartment is quite big, I think things will get plenty. want to go with him on a business trip, later I will add a review as it on the quality and stand it load! And yet I was happy with everything. Respect store.
Огооомный, functional as it should. delivery in 20 days by courier to the house
Backpack cool, comfortable, All neatly stitched, Perm delivery 8 days delivered by courier home!
Backpack came a week by courier to the apartment. the quality is excellent. ks3144 what you need. but not very big and not small. I am satisfied!
I recommend the store and the store are to be congratulated, top product! .. pity that did not come the toast.
Backpack came a week. and it is excellent. fabric is thick, moderately flexible (stand scratches). on the sides of the special inserts for rigidity (empty backpack is on the floor, not заваливаясь). carriage lightning go smoothly, dog themselves are good. has a front pocket for docks. one large department, nouta pocket at the back, pocket at the waist, 2 side and the department for passport at the top of the handle. the only thing what could be better so it's strap (could make a little wider and sew the zipper on the chest)
Product of excellent quality. I recommend the product and the store. 100% won a mousepad.
Good, great and very roomy backpack! For City 17 inch bust, but for travel and business trips not fungible thing! very large and comfortable offices. many pockets, very pleased with the department for documents on the back, also it has a hole for headphones. there is poverbanka output. long dreamed of such a backpack now we have 15 inch buy for work and the city.
Class!!! quality and appearance of super!!!! I advise!!!!!
That I got the second backpack 17 inch type "and" (with two compartments). I already have a backpack 15 inch type ". like bag a little more, but it was huge! the quality backpacks this vendor always on top. so definitely recommend buying these backpacks. When I bought I tormented question what's the difference? I write different large is small and the type of "and" type ": 1. laptop compartment there is a special mount laptop ("it is) 2. inside the main compartment there is a separate pocket for powerbank'a ("it is) 3. it is huge! to test, I put 15 "inch the" the main department new laptop backpack and still have a place in the department and side pockets (can be seen on the photo). for daily use is too big. For trips perfect. stylish, roomy, with many pockets. Below picture:
Chic a great backpack. specifically took on 17. fits a laptop, stand and even dj controller, not counting the wires and other. I'm satisfied.
this bag is very good. perfect and complete. arrive just 2day!!!! amazing! !!
In appearance quality. apparently, the quality which I think should not take on the road. the inside as the quality was poor (on one of the photos school after the first trip highlighted red circle. will have to work the thread with a needle). the size is not big not small (seen in the photo 14 inch laptop bag sticking out of the department of the backpack). elastic, if empty, it will keep the shape. brought home the courier, in total not very quickly. and the price it has more than 2 mower. put 4. still compartment broke after the first trip most likely thread with a needle to hold it in your hands will be not once. and so pleased with the purchase. quality looks at a height. I would see in the store took.