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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Bag-convertible very cool fashionable safely buy pictures look qualitatively sewn bag top grade
Bag super. worth every penny потраченой on her.
Wonderful backpack, very functional and unusual stylish. all is well stitched, the main fabric is thick, comfortable handle, flat seams at the hardware Order came quickly enough, to Peter for 25 days by hand. Thank you!
Thank you very much!!!! great bag!!!!!!! I am very happy!!!!!
Two weeks before Moscow. for the money a great backpack/bag. not suitable for sports.
Thank you store, fast delivery at home. husband liked.
Above all praise! took delivery from China as the desired color of Russia nebylo. delivered a week courier personally! very fast delivery and good service. the quality of the backpack is excellent. dense tissue. tabs on the locks, leather insert too. Backpack opens only one side. for me is not critical, quite roomy. inside there is a compartment for laptop with soft walls and clasp velcro. quality and a wide belt to wear over the shoulder-complete. yurat clearly. analogs in Russia with the quality of 4 thousand. the store good luck and good sales!
This bag backpack! the material design, quality is just super. very roomy. even fastened strap and can be worn on the shoulder. happy as an elephant! delivery fast, 5 +++ store definitely recommend. thank you.
Everything is great. super fast delivery. the store quickly sent the goods, I think even a day is not passed the order. goods was 10 days. shvy neat, the fabric is strong (as it seems) are not thin. interesting design backpack. very satisfied. I wanted, Of course, to the cheaper was backpack. but, Of course, item quality and very good looks so there is something to pay.
Ordered green, but something went wrong, contact the store, which is responsible, by the way, very fast online. unfortunately my green already run out had to agree on black. but, in principle, not regret backpack of good quality brutal. I took my husband for his birthday for trips. due to problems with sending/shipping gift was late for 2 weeks. the rest of the video on the photo
Backpack the bag, transformer is just super. Quality at an altitude, pleased to madness. Shipping relatively fast 3 weeks in Krasnoyarsk tracked all the way. thank you store, keep it up. highly recommend. would have been 10 stars put 10.
A single word about the delivery! straight into the hands and very fast! no mail, chur me chur! track tracked all the way. for this store huge respect. Now about the product. handy thing as in the form of a backpack, the bag. quality is quite decent. sewn well, all zippers work. the material quality. nice color. an excellent choice for summer travel.
Was sent during the day. Excellent hiking bag backpack the bag. durable material. sewn well. zipper with locks. Delivery in Moscow by courier spsr express to the apartment for 8 days.
Took some time, but it is of excellent quality, exactly what I needed, great size I recommend the 100%
Super bag! the quality is excellent. and the material and accessories. exactly like the green. the order during the holidays with China did not have in stock, and from Moscow to Krasnodar region probably not ordered because of the expensive shipping. the store offered to order with China beige and he will send to Moscow green for the same price. and now I have it. thank you seller! after some time of use I will add a review
Backpack came to Belarus for three weeks track to track. very high quality goods, just delighted, did not expect that it would be so cool. a lot of branches, lightning all neat, as well as the seams. You can fasten a wide belt will be on the shoulder, but you can open the back wall and will be a backpack with very comfortable straps. will order more from this store thank you very much!