1.Measure the length of your foot, Heel to Toe, very important
2. Choose to match US size based on the foot length. e.g. If your foot length is 25cm, choose size 9
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
38 reviews
100% of buyers enjoyed this product!
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Thank you store! satisfied with the purchase, received immediately dressed! the shoes are comfortable, soft. took a size 39-10.
Everything is super. leather is very soft and high quality. wife happy. I take another
Very cool, all 100% \% recommend) on your ordered 38-24 cm village tyk in the butt) love the free can safely take on 24,5 cm) all successful purchases)
Class! 25,5 cm 9,5 ordered came perfectly soft, ужобные. thank you very much the store! unusual, comfortable shoes!
Delivery fast, good is packed in gift sledochki given.
Lightning-fast delivery! great ballerina. na size 37 sat perfectly. rubber sole is thick. real leather on the heel щамша. comfortable deep, on a grand scale. very soft and pleasant. v gift put socks)) thank you. I recommend Shop!!!
Super! my daughter is very happy. dimensional mesh corresponds. Genuine leather. shipping fast (7.05 ordered, and 25.05 have already poluchioa).
Cool soft! Insoles comfortable! but there where the glue!
The order was sent only on the fifth day. delivery for over a month. the size of the grid exactly identified. soft, comfortable, but wide and the foot is not very tight, and the freedom galore. ((((did not expect this, in a review is not about almost.
Delivery about a week and it's just fine. the quality seems good. look like the picture. markings on the shoe is 25.5 cm.
Posting was more than a month. nice. 100% genuine leather. very soft. on my 38 perfectly approached the size 8.5. not yet worn, but clearly got. but the heel is very soft and smallish.
Beautiful, very comfortable; CARVING perfect; good SKIN and well worked. i love the design. thanks By the gift store. SHOP recommended!
Super-duper moccasins very soft and comfortable. just did not guess the size: ordered on foot length-25 cm-9 but they were small in my 39 eu. although in the same store ordered and boots are the same size and they came, even half a size larger. Before the barn order was 16 days.
Booked on April 23 received May 11 in Chelyabinsk. na your size 36 on the leg sit perfectly. the smell, made to the balcony eroding. upakovany were good, do not get crushed. s mean good. side gum stretches well.
Fast delivery to Moscow. Shoes are comfortable and soft. the store put in a gift podsledniki. I recommend the seller!
Very cool, soft, light, size went perfectly, there is one drawback-the smell, I hope erode. came quickly, tracked. the store put a gift-podsledniki a trifle, nice!)
Shoes liked-soft, comfortable. however, they looked like only through the apartment outdoor weather. to its 37 ordered 8,5, size went well. Shipping to Moscow in just 12 days. in addition the store sent the blue sledochki matching shoes. thank you!
Twelve days to mo. Track to track up to my post office. the quality is excellent. soft, on a wide foot. thank you very much.
Came 49 days... the quality is excellent.. size approached. thank you store I am satisfied
Very comfortable, soft shoes. Genuine leather the quality is excellent! came for 4 weeks. dimensional mesh corresponds. I highly recommend!
Excellent shoes! very soft, even do not want to shoot, delivery about a month track tracked to the destination самогого, 38 Russia ordered a size 9, ok. socks in a gift))
Chic shoes). 25 cm took 9. ideally suited. delivery fast. 17.04 ordered, 06.05. the store put a present). thank you. shoes are really good. I recommend
Super shoes. my mother is very happy. soft and weightless. my mother hurt your feet, bone, these shoes are perfect. clearly the size of the store suggested. sat perfectly. thank you very much!
The skin is thick, super soft. on the Russian 37th ordered 7.5 came clearly. very soft. the sole is thick rubber. insole as orthopedic springy. on a grand scale. delivery fast. the store put in a gift cool socks podslednichki. no smell was not. everything is super. thank you.
Came pretty quickly, do not get lost. Real leather, so I told the cobbler. Very soft and comfortable. Mom liked. the store put in a gift podsledniki. On the thumb rests on the left leg, but I think the spreads. 38,5-39 size they sent me shoes labeled 250 (maybe it's mean length insole) The sole is durable and easy. the bag terrible stench of impregnation. the stench disappears quickly. after 8 hours stink stopped. skin began to smell the skin. I will order another such shoes
Came quickly the quality is excellent, 9 on the Russian 39,5 just
I put 5 * оплашал although the store sent the wrong model of what I ordered, he offered me a solution that will suit me and I left myself this shoes I must say that quality is very good shoes made of soft leather, light, size went perfectly. the seller is very sociable and is targeted at the customer! thank you very much! I highly recommend!!!
Very good shoes comfortable and soft the store super sent quickly and communicated I advise I will order more, the responsible person!
Order received, I liked. but there is one but, Well, very long delivery, and the store sent the order on the last day. inside was a present, in the form of socks some) I do not know what it is) as well as in general, the seller is sociable, thank you will come back!
Cool comfortable soft, high quality sewn. thank you for a present. success store. very happy will order more from this seller recommend.
Good shoes, soft, comfortable. but the heel is made of soft what the material is not porvolas. took our 9 razmer.
Super. excellent shoes. leather. stilnye. na my 34 razmer at the time. in gift put Sledkov. very happy. thank you store)
Good moccasins very unusual. soft leather, genuine. 38 foot size ordered 24,5 came perfectly. thank you store. even put a present-foot protection.
Love this prodovtsa!!!! excellent quality as in the description!!!! rekomenduyuyuyuyuyu .... bysraya posting monitored and delivery within 16.02 got paid 04.03 in Khabarovsk.
Ordered a 23,5 foot size 6,5.-excellent on the leg. deep. soft and thick skin, genuine. I love it! sent immediately!!!
Sneaker fun, well made, the only negative is inserts on the heel of the material is not clear, which is like a velvet board. there is not a great smell, but I think erode. size-fits. thank you store!
Excellent shoes! Very comfortable with designer touch! Fast delivery! Just buy and enjoy !!! I am happy, recommend the shoes and store ! Thank you very much!
Goods came less than a month, very quickly. soft and comfortable shoes very funny! commodity pleased recommend store!