SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Appearance look beautiful. took one size larger than the wear. despite this, here already wrote in a review, здавливают foot t. e. too narrow. and so reviled day, in the evening, legs "no". if spread, order the same more but different color. The store himself, to SMS, agreed to all the little things. and the last China flew for 6 days record.
Shoes are very good. beautiful. come in size. 45 size took 28.5. all is well. on a piece of paper made in centimeters in length of the sole and everything turned out. at the foot of light and comfortable. Thank store for the excellent packaging. did not get crushed. there is no smell. Chief recommendation seller выдайте premium. delivery fast. super shoes
To Bryansk package came in 12 days.Packing quality.Item was satisfied. Everything fits the description.The store put a souvenir.I recommend this seller.
Shoes match the description and photo I took in size, delivery is very fast. the store thank you!!
02.05.2017 19.05.2017 ordered received. (via epacket. "in our ems" at the post Russia In Saint-Petersburg.)) took 43 posted. (9.5) a little tight on the sides, I think the spread. on oschyup very high quality material. Gregarious salesman. tsena-service and quality of this product on a solid 5iz5. packed fine! thank you!
The quality is excellent. was the smell in the store tires but it's from the base and a few days weathered. to your 27,5 (our 43) took 10,5 on the table. a bit narrow in width, but I think the spread, so keep in mind when choosing because the other two pairs of shoes from this store choose the size according to the principle and everything was excellent.
9,5 size ordered the husband to 42 It says on the sides too narrow, length standards. I think spreads .. The shipping. молненосно! ordered 02.05, somewhere in the 15 was already in the mail. On a style. in my opinion good! long sought to and blunt noses were at the same time dlinyuschie. in my opinion, very well worked design. wide, so neatly looking. Everything is good, but confused rubber sole, very soft. erased quickly. And of course the material is leather? .. nu not believe. and if so then only the top thin trimmed a cardboard or what there is now do not know. it is in my opinion nansy, which of course affect недолговечность socks. a couple of seasons. But wins price! so for all parameters put 5. a couple of years shoes to carry, but the intermediate option for spring-early autumn is very good for a couple of seasons
Husband liked 41 Russian took the size 9,5, approached. as will be worn only time will tell. delivery fast. Shop liked, I recommend!
Order came quickly to Bryansk for 2 weeks, the quality is good russky took 8,5.
Very nice shoes Well packed. Will order again soon.
Shoes of good quality. reached 3 weeks to Vladikavkaz. came only with the size of a little problem. ordered 42 this is my size. but it is Asian 42 different from ours. it is necessary to take one size larger, with a margin. and it seemed to me that they are narrower than our shoes.
I order a second time. both orders came very quickly. many thanks to the store for their conscientiousness. i recommend. I order a second time. both parcel delivered very quickly. quality for me is quite decent, I like. the size 40. 5... 41 took the first 8.5-turned out to be slightly loose. the second took size 8-turned out to be on the leg just. I think will be fine. Taking into account all highly recommend. Wen hui li best regards!
Good, comfortable shoes. excellent quality. thank you store.
Parcel arrived very fast. Good store, warned that the figure will be different. the parcel sealed carefully, shoes came excellent. do not have measured, due to lack of the host, think fit, because taken along the length of legs. the quality is good, soft, I advise to take.
Great shoes. Size is accurate, fits good. Excellent packaging. Recommended
From design to receipt of goods in the mail 18 days. track to track and came alert. shoes fit the description. casual shoes leather. packaging is super. the store is very Literacy just great Chinese done удалец. I bought 2 pairs of shoes, I made a small discount. the shoes size season March-October. shoes I recommend seller. will not lose. all is one of the best deals on aliekspress. the seller репост.
Excellent quality shoes! Packaging is a soft packet rather than a cardboard box. it is packaged very well. Inside the shoe inserted inflatable bladders to prevent wrinkles at leather.The shoes is in awesome condition. Size perfectly matches the international sizes table. Right size and according to size chart. Well wrapped and very comfortable. These shoes are made of genuine leather in two layers.The inner layer is very soft and pleasant for the feet.When I wear the shoes, I feel very very suitable. Outside, smooth skin ,beautiful and clean leather. Arrived very swift! Comfortable shoes, the foot does not feel discomfort.The sole is of good quality. It´s the Best, I recommend this shoes!!!