1.Measure the length of your foot, Heel to Toe, very important
2.Choose to match US size based on the foot length.
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bags and Shoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
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100% of buyers enjoyed this product!
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I finally received my order) sandals were very long ordered 16.04, 23.06 received in the coastal region. the store re-sent the order, because customs not miss it. I asked the seller to know why so long does not change the status of the order. the seller apologized said that did not miss a custom order and offered me to send the flip-flops again, through mk sdek. I agreed. The sandals are very cool, just as in the photo. the quality is super. Genuine leather. I liked it, waited in vain)), the seller put in a gift Sledkov.
Very soft, the lightest, super comfortable sandaliki, bright, dimensional grid, a maximum of 9.5 on the foot 25.5, and I have a 26,5 foot, to my surprise nalezli very much like these cute bright (ordered yellow) I am very happy! Thank store for the goods and in the form of insoles. were packed in pupyrchatuyu film, did not get crushed, the smell is not strong, quickly weathered the sole is slightly creaks but I even like it, walking on the пружинистых recommend even if the leg is complete and wide
Booked 21.04.17, delivery one month in Kazakhstan. shoes like the picture, color a little bit darker. I ordered 240r-P. too small. now will order another color. for a gift prodovtsu special thanks. prodovtsa advise concrete.
Super!!!! soft, quality in size. leg 25 cm. look gorgeous. megabystraya delivery 6!!!! days to Murmansk. thank you!
Excellent, accurate description of the goods, size 9 took 38 Russian, back to back, it is necessary to take more but not critical, the leather is soft and I think spread comfortable, inside soft insole, comfortable feet. 31.03 ordered gained 05.05.2017. trek tracked to the place of destination generally satisfied with the order! the socks in a gift-nice)))
Great moccasins. razmeru. prodavets put podarochek. spasibo. rekomenduyu.
Thank you store. sandals soft and comfortable. I guess the size perfectly. a measure of the measure of the seller. as a gift seller put медки. it smells a little sole.
Incredibly comfortable shoes!!!!!! especially recommended for fat and problematic feet the foot as in the pillow!!!
Sandals comfortable soft, size 9 corresponds to russian 38. trek tracked. ochen happy.
The order was on the size 36-6. fits perfectly. soft улобные, light. Velcro on the sides ** fasteners **. thank you store
Pros 1. amazing comfortable shoes. 2. ochen beautiful. the colors are darker than in the picture, but I like it 3. very fast delivery-about 2 and a half weeks 4. The store put in a gift sledochki 5. very soft leather. 6. shoes adjustable (if the foot is wide or narrow-can be adjusted to be comfortable) 7. it is important-I have a bone on his feet have large fingers. not pressed at all!!! because of the bone often me the shoes do not fit 8. there is the smell of leather-is not strong. Cons 1. The sole slightly fasten walking can stop???? If the sum up: thanks to the seller! very happy. I want green order!!!! I advise everyone!
Sandals come for 20 days in Khabarovsk. I liked. size went perfectly. defined it on the grid store and reviews. I wear 38 reker foot length in my 24,3. took 8,5. very comfortable. color as wanted corresponds to a photo retailer. and yet girls, the model is good, and even if go wrong with the size, then, thanks to the Velcro on both sides, You can adjust the size. if the butt, then loosened them and they are on the floor size larger tightened and become a bit less. Genuine leather. I recommend. thank you seller.
Sandals are very good, 8,5 Russian razmer. I recommend the store.
Excellent shoes! Very comfortable with designer touch! Fast delivery! Just buy and enjoy !!! I am happy, recommend the shoes and store ! Thank you very much!
Mega cool and comfortable!!! super soft!!! the quality is excellent, I wanted other colors))) on the foot size of 22,5 (35) clearly on the leg, no allowance. so if you want to freely, order one size larger. very much, Special thanks for a present-podsledniki;) super fast delivery-two weeks before Moscow. came wrapped in pupyrku inside foam inserts so do not get crushed. definitely recommend but there is a suspicion not leather
Very beautiful, light, soft leather, very comfortable. buy constantly the shoes very much. it's a gift. spasibo store!!!
Excellent Purchase! comfortable, soft. it took 37 days to arrive. Highly recommend these SHOES and recommend the SHOP and the store. They came with a pair of STOCKINGS to the measure gift. The CARVING adjusted perfect, my CARVING in EUROPE Is 38. Thanks to the seller, excellent experience of Purchase. Surely to buy to This SHOP and this seller.
Product went more than 2 months the problem at customs. sandals very pleased not an ordinary soft, sole springy, as stated. on the foot 25,5 ordered 9 everything is fine. thank you store! I recommend!!!